Help center
Help for your next step.
Find answers about ORO Player, licenses and digital orders. If your question is not covered here, contact our team.
- Getting started What ORO Player is, what it needs and where it runs. 3 questions
- Playlists & playback Sources, playlists and what to check when playback fails. 2 questions
- Licenses & activation Activating, transferring and what a license includes. 3 questions
- Orders & refunds Finding an order and requesting a refund. 2 questions
Getting started
Does ORO Player include channels or movies?
No. ORO Player is software for playing content from sources you add. A software license does not include channels, movies, series, playlists or a media subscription.
Which devices are supported?
See the current platform information on the ORO Player page. Features can vary by device, operating system and source.
Is an account required?
Account requirements depend on the product and sales channel. Follow the instructions shown for your purchase.
Playlists & playback
Do I need my own playlist?
Yes. You need a compatible source that you are authorized to use. Availability, content and access credentials are managed by your source provider.
Why is a channel or playlist not working?
Check your internet connection, app version and the access details supplied by your source. If the source itself is unavailable, contact that provider. For an application error, send us the platform, app version and a description without private credentials.
Licenses & activation
How do I activate a license?
Use the official activation instructions shown in your application or order confirmation. Enter device details carefully. Never send passwords or payment-card details to support.
Does a license include a third-party subscription?
No. Application licensing and third-party media subscriptions are separate.
Can I transfer a license?
Transfer and device-reset options depend on the offer you purchased. Contact support with your order reference before changing devices.
Orders & refunds
Where is my order?
Check your order confirmation and the delivery method shown at checkout. If an activation or download is missing after the stated delivery period, contact us with your order reference.
How can I request a refund?
Read our Refund Policy and contact the seller shown on your receipt. Purchases from an app store or reseller may follow that seller's process, subject to applicable law.