Refund & Cancellation Policy

1. What this policy covers

This policy applies to software purchases made directly from ORO DIGITAL LLC through an official sales channel. Your receipt identifies the seller.

Purchases from app stores or independent resellers may be handled by that seller under its procedures, without limiting rights provided by applicable law.

2. Voluntary refund window

For direct purchases, you may request a refund within 14 calendar days of purchase. Include your order reference and the email used for your order.

This voluntary policy is in addition to, and does not reduce, rights you may have under applicable consumer law.

3. Duplicate payments, delivery and defects

Contact us if you were charged twice, did not receive an activation or download after the stated delivery period, or the software does not materially match its description.

We will investigate and provide an appropriate remedy, which may include assistance, correction, replacement, price reduction or a refund where required.

4. How to make a request

Email mailto@orodigitaltech.com or use our contact form with the topic Billing & refund. Provide your order reference, purchase date and a short description.

Do not send full card numbers, card security codes, passwords or private playlist credentials.

We will confirm receipt and tell you what further information, if any, is needed.

5. Cancellation and license effects

Recurring billing applies only if it was expressly selected and disclosed at purchase. Where a recurring plan exists, cancellation stops future renewals under the terms shown for that plan.

Cancellation and a refund for a past charge are separate requests. If a purchase is refunded, we may end the license associated with that refunded purchase.

6. Consumer rights

Some customers have statutory cancellation, withdrawal or conformity rights. This policy does not exclude or limit those rights.

Activation or download does not automatically remove every right to a refund. Any exception involving immediate digital delivery applies only where legally valid and the required information, consent and confirmation have been provided.

7. Refund payment

Approved refunds are returned through the original payment method unless a different method is legally required or agreed. Your payment provider may need additional time to display the funds.

Any mandatory refund deadlines remain applicable.